Contact Us

Contact Us

At MellowHale, we believe that premium products deserve equally exceptional support. Our dedicated liaison team is here to ensure that your experience with our curated collections is smooth, transparent, and entirely satisfactory.

Whether you are seeking detailed specifications on a particular piece, require guidance on international logistics, or need personalized assistance with an existing order, we are ready to help.

Ways to Connect

  • Priority Support Email: service@mellowhale.com (For order-related inquiries, please include your Order ID in the subject line for expedited service.)

  • Customer Care Hotline: +1 (279) 204-5690 (Available for voice and SMS support)

  • Creative Studio & Registered Office: BREAKTHROUGH ART STUDIO, Shop S65A, 2/F, Argyle Centre Phase 1, 688 Nathan Road, Mong Kok, Kowloon, Hong Kong

Operational Hours

Our support specialists are active during the following windows to assist our global clientele:

  • Monday through Friday | 9:00 AM – 6:00 PM (HKT)

  • Response Time: We aim to address all digital correspondence within 24 to 48 business hours.

Your Feedback Matters

MellowHale thrives on the input of our community. If you have suggestions on how we can improve our selection or service, please do not hesitate to reach out. We value your patronage and look forward to assisting you.